Words came out of Al Michaels’ mouth: “Touchdown, Chargers!”
The ball was still in the air for some spectators.
It was one of the few technical issues that NFL fans experienced while streaming “Thursday Night Football” between the Kansas City Chiefs and the Los Angeles Chargers.
Yes, the debut of “TNF” on Amazon’s Prime Video could have been disastrous. The stream never crashed, a fate competitors RedZone and DirecTV experienced ahead of Sunday’s Week 1 game. And it’s important to note that private internet connection plays a part when streaming.
According to The Ringer, Prime Video’s official Twitch channel (Amazon owns Twitch) had hundreds of thousands of viewers, and more high-quality streams than some people on their smart TVs or laptops.
The vast majority of viewers had no issues. But it was not seamless. One such is the reality of broadcasting games exclusively over the Internet and the limitations of technology. that kept @AmazonHelp Twitter Account Busy Thursday.
According to reactions on social media, three major problems presented themselves during the course of the game:
- mix volume
- Audio not syncing with photos
- be buffered
Many complained that the crowd noise was drowning out the studio broadcasters, while the famously loud Arrowhead stadium crowd could not be heard during the broadcast.
One fan wrote on Twitter, “I hope they get the volume up, (I could barely hear the pregame team when they were out).” “Charissa Thompson shouldn’t be screaming.”
John Stone wrote about the out-of-sync sound he experienced on Facebook, including the sound of a commercial playing during a play in the game. No one had any problem with the ads coming out with a clear picture.
“This is just embarrassing to the NFL,” he wrote.
Ryan Cantrell viewed from Bozeman, Montana, via the app and Starlink Internet. He called the broadcast “heavy”.
“The program had to be restarted due to periodic buffering, buffering, and most of the audio and video for the second half were out of sync,” Cantrell wrote in an email.
Other fans had the stream freeze, buffer, and then continue with a blurry picture at various times throughout the game. Temporarily pausing the stream and selecting the game live seemed helpful. Exiting the stream and starting it again also worked.
Sports Business Daily media reporter John Orrand said on Twitter that despite his clear picture, the quality “did significantly” as more viewers likely tuned in during the fourth quarter.
Prime Video has yet to respond to USA Today’s request for comment.
Follow Chris Bambaka on Twitter @BOOMbaca,